Welcome to Flowers Elm Park. These Terms & Conditions govern your access to and use of our e-commerce platform for the online purchase and delivery of flowers and related products in Elm Park and surrounding areas. By placing an order on our website, you agree to be legally bound by these Terms & Conditions. We recommend that you read them carefully before proceeding. These terms are designed specifically for our flower delivery services in Elm Park and neighbouring districts, ensuring a transparent and secure shopping experience.
For clarity, the following terms are defined as:
Orders can be placed via our website by selecting the desired products and proceeding through our secure checkout. Please ensure that all details provided, including recipient address and delivery date, are accurate and complete. After submitting your order, you will receive an on-screen and/or email confirmation summarising your order details.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for reasons including, but not limited to, inability to authorise payment, suspected fraud, or errors in product or pricing information.
If a flower arrangement or specific floral variety is unavailable, we may substitute with similar items of equal or greater value to ensure your order is fulfilled as seamlessly as possible.
We accept payment by the methods clearly indicated at checkout, including most major credit and debit cards. Your payment will be taken in full at the time the order is placed. Pricing is displayed in GBP (£) and includes VAT where applicable.
All payment transactions are processed securely. Your credit or debit card details are not stored by us after your order is completed. If your payment is declined or not authorised, we will be unable to process or fulfil your order.
Flowers Elm Park delivers across Elm Park and the surrounding areas, aiming to fulfil orders on the requested delivery date. Standard delivery times and charges are displayed at checkout. Any specific delivery instructions should be provided at the time of ordering.
While we make every effort to deliver within the specified timeframe, delivery times are not guaranteed due to variables beyond our control, such as traffic or adverse weather conditions. If we are unable to deliver on the intended date, we will notify you promptly and arrange an alternative date or a full refund if preferred. Deliveries may be made to third parties, such as a reception or neighbour, if the recipient is unavailable at the delivery address. Proof of delivery or confirmation may be obtained.
You may cancel or amend your order for a full refund up to 24 hours before the scheduled delivery date. Requests for cancellation or amendments after this period can only be accommodated where possible, as products may already be prepared or dispatched.
To cancel or amend an order, please provide the order reference and relevant details as soon as possible. Refunds are processed to the original payment method and may take several working days to clear. Flowers Elm Park reserves the right to cancel orders at our discretion, with a full refund provided where applicable.
Due to the perishable nature of floral products, returns may not be possible. If you believe your flowers are damaged or do not meet required standards upon delivery, please report the issue with photographic evidence within 12 hours of receipt. Where a complaint is upheld, we will offer a replacement or a full or partial refund as appropriate to the situation.
We endeavour to ensure all descriptions, images, and pricing on the website are as accurate as possible. However, seasonal changes and stock availability may necessitate substitutions. Any substituted flowers will always meet or exceed the original value and adhere to the overall style you selected.
Flowers Elm Park does its best to ensure every order is delivered on time and to your satisfaction. However, we accept no liability for any indirect or consequential losses, including missed occasions, delays beyond our reasonable control, or any three-party actions preventing delivery.
Our liability for direct losses arising from our negligence is limited to the total value of the order. We take care to safeguard your personal data, but cannot guarantee absolute security of information transmitted online. Our website may contain typographical errors; we reserve the right to correct them without prior notice.
We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions caused by events outside our reasonable control (including but not limited to natural disasters, adverse weather, fire, floods, strikes, or transport issues).
All content on the Flowers Elm Park website, including photographs, graphics, logos, and text, remains the exclusive property of Flowers Elm Park or our licensors. No content may be reproduced, distributed, or used for commercial purposes without prior written permission.
We respect your privacy in accordance with applicable UK data protection laws. Any personal information collected during the order process will be used solely for processing your purchase and fulfilling deliveries. Please refer to our Privacy Policy for further details on how we use, store, and protect your data.
You may create a customer account for a faster checkout experience and order tracking. You are responsible for maintaining the confidentiality of your account login details and for any activity that occurs under your account. If you suspect unauthorised use, please notify us immediately and update your password.
On occasion, Flowers Elm Park may offer promotional codes or discounts. Such offers are subject to availability, may be withdrawn at any time, and cannot be used in conjunction with other discounts unless stated. Discount codes must be entered at checkout and cannot be retrospectively applied.
Orders can only be placed by individuals aged 18 years or over. By using our website, you confirm that you meet this age requirement and are legally capable of entering into binding contracts.
These Terms & Conditions are between you as a customer and Flowers Elm Park. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page and will take immediate effect from the time of publication. It is your responsibility to review the terms regularly to ensure compliance. Your continued use of our services following changes constitutes acceptance of the updated terms.
These Terms & Conditions and any disputes or claims arising out of them (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the laws of England and Wales. By placing an order with Flowers Elm Park, you submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be unlawful, void, or for any reason unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Should you have any questions regarding these Terms & Conditions or require clarification, please contact our customer service team using the details provided on our website. We welcome feedback on your flower delivery experience in Elm Park and strive to resolve all queries promptly and professionally.
These Terms & Conditions apply to all customers placing orders for delivery within Elm Park and neighbouring districts. By ordering from Flowers Elm Park, you confirm your understanding and agreement to these terms, ensuring we can provide the best possible online flower delivery experience throughout Elm Park and its surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elm Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elm Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
