At Flowers Elm Park, we pride ourselves on delivering only the freshest flowers to the Elm Park community. Our fresh flowers guarantee ensures that every bouquet and arrangement reaches you in peak condition, whether delivered to your home or business. As your trusted local florist, we are dedicated to bringing beauty and reliability to your floral gifts and displays.
Your satisfaction is our top priority. Despite our diligence, there may be instances where flowers arrive damaged due to unforeseen circumstances during transit. If you find your delivery has been damaged upon arrival, please contact us as soon as possible—preferably on the same day of receipt. Keep the flowers and packaging untouched for verification purposes, as this will help us resolve the matter quickly and fairly.
We guarantee the freshness of our flowers for a minimum of five (5) days from the date of delivery, provided that they are cared for according to our recommended guidelines. If, despite following our care advice, your flowers wilt or deteriorate within this window, we encourage you to let us know so we can investigate and offer a resolution.
If your order arrives damaged or does not meet our freshness guarantee within the five-day window, we offer the following options:
Your choice between a refund or replacement will be respected, wherever possible. Please retain the damaged goods and provide any supporting photographs if requested, as this helps us improve our service and ensure quality.
We value your feedback and are committed to resolving all complaints courteously and promptly. Should you wish to make a complaint regarding an order or our service, please contact us with your order details and a clear description of the issue. Our team will acknowledge your complaint within one working day and aim to resolve the matter within three working days. Complex cases may take a little longer, but we will keep you updated at every stage. We encourage open communication and appreciate your patience while we work towards a resolution.
Flowers Elm Park is honoured to be a trusted local florist for households and businesses in the area. We strive for excellence in every arrangement and service, standing by our fresh flowers guarantee with every order. Your satisfaction helps us continue to bloom as a favourite in Elm Park.
Thank you for choosing Flowers Elm Park. We look forward to delighting you with our flowers and service for many years to come.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
